Trust & transparency
Privacy policy
How personal information is used when you visit MaintenanceMarket.ae, create an account or ask for support.
Draft for review · Updated 26 October 2026
1. Information you provide
The website processes account details such as your name, email and phone number; request descriptions, service locations, access details and uploaded media; quotations, job communications, and support messages. Only provide information needed for your enquiry or service.
2. Why information is used
Information is used to maintain accounts, organise service requests and quotations, enable communications, address enquiries and disputes, and protect the website against misuse. Any additional marketing use requires an appropriate lawful basis and applicable consent.
3. Who receives information
Information needed to arrange a job may be shared with the selected provider or supplier. Website hosting, account and storage services process information to operate the platform. Support submissions are restricted to authorised support administrators. Public community content can be visible to other people; do not post private details there.
4. Account and payment security
Keep passwords and account access private. Do not put passwords, full card numbers or sensitive identity documents in support messages. The payment methods and handling that apply to a transaction must be disclosed in that transaction’s payment instructions; this draft does not confirm a specific processor or escrow arrangement.
5. Storage and retention
Information should be kept only as needed to provide services, resolve disputes and meet applicable legal requirements. Exact retention periods and any international processing arrangements need to be confirmed by the operator. No fixed deletion schedule is promised in this draft.
6. Your choices and requests
You may ask support about access, correction or deletion of your personal information, or object to a use where applicable under UAE law. Identity verification may be needed before action. Some records may need to be retained for legal obligations or unresolved transactions.
7. Cookies and changes
See the cookie policy for browser storage used by the website. Material changes to data practices should be reflected here. Contact support@maintenancemarket.ae with privacy questions.
Questions? support@maintenancemarket.ae